RV Wholesalers has been in business for 21 years. For the Durnell Family, they found themselves in the business of selling recreational vehicles by accident. While owning a family campground, they began offering RV repair, which expanded to RV sales. Today, RV Wholesalers still offers repairs, while providing customers with a large inventory of motorhomes, travel trailers, fifth wheels and more.
The company follows a Christian model. Co-Owner, David Durnell lives by the motto: “To Whom much is given, much is expected”. They practice this in many ways including by sponsoring the annual Rock the Lake concert, school scholarships for Christian schools, and by giving back to the community.
People who have visited the Indian Lake area recognize how truly unique it is. David Durnell describes it perfectly, “Everybody here is the salt of the earth. … we couldn’t have done this anywhere else because the people in Logan County are beautiful, caring, and loving.” This spirit is embodied in their staff. When you walk through the doors at RV Wholesalers you are greeted warmly, almost like family. From sales, service, and office staff —each employee is genuinely helpful. RV Wholesalers likes to think of their staff as extended family, and recognizes it is important to take care of them. Whether it is trying to make sure a team member can attend a child’s sporting event, or even the first day of school. “Work will make it, it will all be taken care of,” David Durnell explains, “But we only get one family. Let’s let them take care of that family.”
Another way RV Wholesalers goes the extra mile is with their customer service. If you are visiting the Indian Lake area, they can handle all emergency repairs or routine maintenance even if you purchased your RV from another dealer. What if you purchased from RV Wholesalers and you are traveling across the country and you need a repair? To meet this need, 17 years ago they developed a nationwide service network of 2500 service centers across the United States. This has been so successful, they have been able to satisfy their customers across the U.S. Today, their service network continues to grow.
Taking their great customer service skills a step further, they recently began their Buckeye Service Guarantee. For their Ohio customers it highlights the many ways they provide excellent customer service. Including: providing you a loaner RV if you have an issue that prevents you from using your camper, while yours is being repaired. This initiative is unique to RV Wholesalers and has challenged the RV industry in new ways.
The team at RV Wholesalers are, in many ways, trail blazers and are always challenging themselves to do things in new and better ways. We thank RV Wholesalers for being active in our community and congratulate them for being September’s Business of the Month.